Why does pokerstars not work

Live Poker. Team PokerStars. How can we help? Poker Casino Sports. Software not connecting If you're having trouble establishing a connection, here are some tips. Configuring your security software To allow our Windows software to access the internet, you can give access to the following programs: PokerStars. NET only Tracer. If you still can't connect, contact us If the above steps don't fix the issue, send us the details below: The error message you're receiving, a screenshot would help.

The firewall or security software installed on your computer i. Our software's log files. These files will be overwritten after 48 hours, so send them as soon as you can. You can send us this information via our software, mobile app, or website. After each step, retry our app. Check your internet connection Check that you're connected to either Wi-Fi or a cellular data network. Restart your device The next step is to restart your device by powering off and turning it back on.

Reinstall our app If restarting does not resolve the issue, try reinstalling our app. Did this article answer your question? Yes No. If you need further help, please contact support Contact support. Sending a screenshot of an error or malfunction affecting our software Error message: "You are already logged-in from another computer Live Poker.

Team PokerStars. How can we help? Poker Casino Sports. Try clearing your web browser's cache and retry. If you don't have them installed, you can find download information here: Chrome Safari Disclaimer : We provide links to third-party websites and products as a courtesy to our players.

Did this article answer your question? Yes No. If you need further help, please contact support Contact support. Sending a screenshot of an error or malfunction affecting our software A clean reinstall of our iOS app deleting all data including app cache Error message: "You are already logged-in from another computer Community Forum.

The instructions vary depending on the device and operating system version. The most common methods are:. An animation should appear, indicating that the screen capture has been taken. If these instructions do not work on your device, you can refer to your device's user manual for details on how to take a screen capture. Alternatively, the Greenbot website only available in English may help as it lists instructions based on the manufacturer. Log files contain information generated by our software and can sometimes pinpoint the cause of an issue.

This allows us to correct the issue or provide troubleshooting advice. It's important that you send us these files as soon as you can, as they will be overwritten after 48 hours. Your log files will then automatically be saved as a.

To do this, simply follow these instructions:. If you can't open our software, you can still locate them manually and send them to us by following these steps:. If you cannot open our app, the option to send log files is unavailable.

You can still send us a screen capture if appropriate and as many details as possible about the issue you are experiencing. To do this, you will need a third-party file manager to search for the file.

The file is saved as a zip file in that folder and can be sent to us via our software, mobile app, or website. Disclaimer : We provide links to third-party websites and products as a courtesy to our players. The Stars Group neither endorses nor assumes responsibility for the use of these products or websites, which are independent of The Stars Group. Please be aware that any information or products mentioned should be used or referenced at your own risk and discretion. Contact support. Sending a screenshot of an error or malfunction affecting our software.

A clean reinstall of our iOS app deleting all data including app cache. Error message: "You are already logged-in from another computer Sending us our software's log files. All rights reserved. License No. Online gambling is regulated in Malta by the Malta Gaming Authority. Responsible Gaming Help Languages. PokerStars Rewards Promotions Store. How to Play. Software News.