Collect how long does it take

When your parcel has been delivered, Yodel will send you an email to let you know it's at your address.

You can track and manage all your orders in the My Virgin Media app. To do this:. You can also cancel your order by SMS. Simply text us on for free on a Virgin Mobile between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Simply click track your parcel , enter your tracking code and you should find all you need to change the delivery date on the page.

No problem. As long as your order is placed by 7pm between Sunday and Friday, your delivery will be attempted between 7am and 9pm the following day. Any orders placed between 7pm Friday and 7pm Sunday will be delivered on the following Monday. If there is no one at home to receive your order, our courier will attempt to leave it with a neighbour. If delivery cannot be made to a neighbour, then the courier will leave a card at your home with contact details for you to rearrange. Someone over the age of 18 will need to sign for your parcel, so make sure someone is in on the delivery date.

For more information, see How to track home delivery above. For orders that contain a SIM-only, we offer Royal Mail First Class post free of charge and will have your item s delivered within 3 — 5 days of the order date. For more information, see How to track CollectPlus delivery and How to track home delivery above.

First, check your inbox and spam or junk folder for any emails confirming your order and delivery details. For parcels delivered to a home address, unless our signature service is chosen, we will leave these in a safe location. See Delivery Instructions. Can I change delivery address? We cannot change addresses on labels which are already in transit. See How can I cancel my label and get a refund?

If a parcel cannot be delivered to a home address, and there is no safe place or willing neighbour to accept the item then the parcel will be returned to the local depot and a card will be left to advise of this. The card has contact details printed on it and the recipient can arrange redelivery using the reference on this card.

If neither is possible we will return the item to the sender. Please try again in a few minutes or contact us via our online contact form and a member of the team will get back to you in the next 24hrs. What time will my parcel be delivered? My parcel shows delivered, where is it?

A selection of our bulk buy products are only available in certain stores. You can view the list of stores here. Find out more. What do I need to bring to collect my order? Proof of age will be required for age restricted products.